Returns and Exchanges

Customers have the right to return any purchased items without defining the reason within 30 calendar day. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved. We cannot accept returns for perishible goods.


Rules on returning and exchanging Items with discovered defects: 


Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved. 


Retuns Address:

The Grocery Shop Returns

Hawthorn Distribution Ltd

Unit F, North Business Park,

Newry, Co. Down

United Kingdom

BT34 1QG